All sales are final — returns, exchanges, and refunds are not accepted.

Transparency is important to us; within each item listing, there are detailed descriptions unique to each garment and accessory. Please make sure to read item descriptions and utilize the zoom feature on photos before placing an order. If you require more information or photos, please email hello@sassysowhat.com orshoot a DM to @sassysowhat on Instagram / tiktok.

Although all sales are considered final, returns are reviewed on a case-by-case basis. If you feel an item was grossly misrepresented in its listing, or should you encounter any other issues with your purchase, please email hello@sassysowhat.com within 48 hours of receipt of the item. We will try our best to reach a resolution and accommodate your needs.

SSW works in collaboration with a network of sellers around the world. We collect and source both locally & on our travels. SSW only purchases and sells AUTHENTIC designer/luxury items-both like new and pre-loved. We have partnered with several third-party companies for authentication processing.

If there have been any unoriginal alterations made to the piece, we will always disclose this information on the product listing.

100% Money-Back guarantee in the rare event that something is proven to be inauthentic.

99% of our inventory is PRE-OWNED, hence may come with natural signs of wear.

Please note that natural signs of wear are normal for vintage, pre-loved, and altered garments and accessories. The garments and accessories in our shop all have their unique history.

SSW sometimes sells items that are "Deadstock"/"New Old Stock"- these particular items have never been used or worn, and may still have original tags attached - these items might also show signs of age. We promise to include meticulous details of any wear for each item.

Please make sure, prior to purchasing, that you read the product description thoroughly, review images & double-check measurements & condition. Feel free to reach out to us if you need additional info before purchasing.

Shipping process begins in 2-3 days upon completion of payment. Shipping time is approximately 5-10 business days once the item is in transit. (American orders average 5 business days)

If you would like expedited shipping services, please contact us before placing your order.

SSW ships all luxury/designer packages with a signature required unless this service is unavailable due to an international address or unless specifically noted. If you request to waive a signature for delivery, you assume responsibility for any/all missing packages. SSW insures all packages up to $100. SSW is not responsible for any damaged/missing packages and will only be responsible for an insurance claim/refund up to $100. Buyer will be responsible for filing any subsequent shipping claims with the shipping carrier and/or insurance company.

We do ship internationally. We will try to ship to any destination.

Overseas shipping fees from the United States may cost around $80 to $250 with a signature requirement and a shipping timeline of 5-10 business days with tracking. Without a signature, the international shipping fee may be $45 to $80, taking about 2 weeks with tracking.

Please email hello@sassysowhat.com if you require more information regarding international orders.

Things happen. If you need to cancel an order, please let us know within 24 hours of placing the order. Cancellations aren’t guaranteed after 24 hours have passed.

The processing fee to complete the transaction will be deducted from your refund.